Q: Can I return and exchange purchased item?
A: FashionJewelryTrade.com will replace a product at no cost to the customer if the product is delivered ONLY under EITHER ONE of the following conditions:
- Wrong product delivered - If you received a wrong product due to our shipping mistake, please notify us within 3 business days from the receipt of your order. We will arrange you the return of the wrong product at our own expense plus sending you again the correct product; Or,
- Defective Product - If you received a defective product, please notify us within 3 business days from the receipt of your order and please send us the defective product(s) within 7 business days. After the receipt of your returned product(s), we will carry out the product quality check. If we confirmed product(s) is/are defective, we will send you a replacement order immediately.
*No returns will be accepted if you failed to contact us within 3 business days from receipt of your order, regardless of any given reasons.
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